Refund & Cancellation Policy

Last updated: November 11, 2026

This policy concerns fees paid for a BillSmithy software subscription. It does not govern payments between you and your clients, even if those payments are recorded on a BillSmithy invoice.

Current billing availability

Paid subscription checkout is not yet enabled. Creating an account or using the free invoice generator does not authorize a payment, and there is currently no paid BillSmithy subscription to cancel or refund through the service.

Free access and trials

The free invoice generator has no charge. Any account trial offer is described at sign-up and does not itself authorize paid billing. A paid subscription will require a separate checkout that states its price and terms.

Cancellation when paid subscriptions launch

Before accepting subscription payments, we will publish the available cancellation method, renewal rules and effect on access. Checkout will identify any payment provider or merchant of record and its customer support or subscription management options. The current business settings page does not contain a subscription cancellation control.

Refund requests

A voluntary refund window has not yet been adopted. This policy does not promise an automatic 14-day refund or make future charges non-refundable. The refund terms applicable to a paid subscription will be disclosed before purchase, alongside any applicable payment-provider terms. Your mandatory rights under applicable consumer law, including withdrawal or remedies where they apply to digital services, are not excluded.

If you believe you have been charged in error for BillSmithy, contact us with the account email, charge date, amount and payment reference so we can investigate. Do not send a full card number, password or bank credentials.

Account closure and data

You can stop using BillSmithy and request account closure. Subscription cancellation and data deletion are separate requests. Save supported CSV exports and copies of records you need before closing your account; we do not promise access or export after deletion. Retention and deletion are described in our Privacy Policy.

Contact

Questions? Email support@billsmithy.com.